Informazioni legali supplementari
This section provides additional legal information regarding prices, payments, shipping, right of withdrawal, and data protection, to enable consumers located in Italy to understand the applicable regulatory framework before making a purchase.
1. General Information
This additional legal information aims to clarify certain essential aspects of the purchasing process, referring to the current provisions of the European Union and Italian law regarding consumer protection.
2. Scope of Service
This information applies to the following conditions:
Website: https://scalamagiedicasa.com
Service recipients: consumers residing in Italy
Delivery method: use of the DDP (Delivered Duty Paid) model, with taxes and duties included in the displayed price
3. Shipping and Delivery
Regarding shipping, the following general indications apply:
Shipping location: Italy
Carriers used: transport may be entrusted to UPS, DHL, or FedEx, with tracking availability
Processing times: after payment confirmation, the order is normally processed and shipped within 1-2 business days (same day if payment is received by 6:00 PM CET)
Estimated delivery times: within Italy, approximately 3-7 business days, with possible variations for remote areas
Customs documentation: each shipment is accompanied by documents compliant with European Union requirements
4. Prices and Taxes
In relation to prices and taxes, it is specified that:
the DDP method includes duties and related costs;
no additional charges are separately indicated at the time of delivery;
customs formalities are handled according to applicable procedures.
5. Right of Withdrawal and Returns
Pursuant to Directive 2011/83/EU, in cases provided for by law, it is possible to exercise the right of withdrawal within 14 days of receiving the product.
Requests must be submitted according to the procedures described in the Refund, Return, and Replacement Policy, which governs the conditions, timings, and necessary information for handling practices.
6. Payments and Data Protection
Regarding payments and data processing:
payment operations are managed by entities compliant with the PCI-DSS standard;
no complete sensitive banking data is stored;
information transmission occurs via HTTPS protocol;
personal data processing is carried out in compliance with Regulation (EU) 2016/679 – GDPR, according to principles of lawfulness, transparency, and control by the data subject.
7. After-sales Assistance
After-sales assistance requests must be submitted according to the procedures indicated in the Refund, Return, and Replacement Policy.
Requests are handled based on the information provided and the indicated operating hours.
8. Contacts
For questions regarding this Additional Legal Information or applicable policies, please use the following contacts:
Phone: +39 0783 358966
Email: info@infissifratelliparatore.com
Address: Via Pauli Tabentis 20, 09096 Santa Giusta Oristano, Italy
Hours: Monday to Friday, 9:00–12:30 / 14:00–18:00 (CET)
9. Applicable Law and Dispute Resolution
This legal information is governed by the Italian Consumer Code and European Union regulations on consumer protection.
In case of disputes, a consensual resolution is preferred; if this is not possible, jurisdiction is attributed to the competent Italian courts.
10. GDPR and User Rights
Pursuant to Article 27 of the GDPR, a representative has been designated in the European Union, who can be contacted at the following address:
Email: info@infissifratelliparatore.com
Users can exercise their rights under the GDPR, including access, rectification, erasure, restriction of processing, data portability, and objection, using the contact details provided above.